Frequently Asked Questions

We are a small independent estate agency without a sales progressor. How can you help us? > Answer

By using Homestart to progress your sales, you are getting a unique, trustworthy and dedicated sales progressor who will manage your pipeline from offer to completion. We pride ourselves on being experienced in the conveyancing process and therefore able to offer you a service which is second to non. With the use of i-Link, you can also manage your pipeline in real time, provide comprehensive reports and further with both services working together you will be able to provide you with a convenient, expert service which allows you to focus on the more prominent areas of your business, making our service invaluable to you and your team, no matter the size, expertly, providing your customers with the visual experience of a digital service whilst providing tailored support at the same time.

Can we buy i-Link software as a standalone product? > Answer

Yes, i-Link is perfect for managing any size of pipeline with or without a sales progressor. Easy to use, it streamlines the whole sales process as each specific milestone set is specific to that tenure, making it easier for you to progress.

Do you offer training on the portal? > Answer

Yes, it’s important to understand the technology that you are using and offering to your customers. We therefore offer a free initial training consultation upon receiving your licence and further on-going support. .

What do your consultancy services cover? > Answer

Our consultancy covers: 

  • All aspects of training on i-Link software plus on-going IT support.
  • *On-site visits.
  • Training in-house sales progressors to further their knowledge and to better understand the conveyancing processes to progress sales more efficiently. We can provide additional techniques to your progressors to  be able to support lawyers in a more proactive approach to meet deadlines and completion targets set.
  • Regular webinar sessions to assess service levels and monitor key performance indicators.

* Charged upon request

Is i-Link purchased as a licence and how does this work? > Answer

i-Link is purchased with a fixed or variable monthly fee subscription allowing you the freedom to choose based on your pipelines. Full access to the platform is provided with additional IT support. One free on-site visit and training on the platform is included in the initial subscription.

Will my clients know that you are a separate company? > Answer

By using Homestart Conveyancing Solutions for all your sales progression solutions you can expect to receive a fully white labeled service, which acts as an extension of your own organization. You can also expect your customers to receive the highest level of customer service at all times. We are the only sales progression service that is so confident in its ability to provide you with an optimal service that we are fully paid members of the Property Ombudsman Scheme. 

What Our Clients Say

“With Homestart Sales Progression, doing all the chasing wasn't necessary, the team were abosolutely fantastic and the portal made time management and milestone updates made it all go through smoothly. Our lawyers remarked they were the best Estate Agents they'd come across.” Kerri Matters,Seller

What Our Clients Say

“ I had the availability of i-Link which made sure I was in the loop of what was going on and I could see what was happening along with the rest of the chain gave me more confidence than before the chain involved this agent. Off the back of this if I ever buy again in Bedfordshire I will be going straight to Homestart for a stress-free and transparent experience 5/5 from me.” Dave, Purchaser

What Our Clients Say

“ I'm not very technical but i-Link gave me an insight into how well the sale was progressing and my solicitors were able to update everyone involved in the chain so we all understood exactly what was happening. I’m glad she was fighting in my corner!” Emma Aitkin, Seller